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FAQ

About Payment

  • Product Prices (International)
  • Product Prices (within Japan)
  • Available Payment Methods (For Users Residing in Japan)
  • Available Payment Methods (For Users Residing Outside of Japan)
  • Check Your Points
  • No Points Have Been Awarded
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Physical and Digital Products

  • For inquiries related to COTSUBU for ASMR Blue Archive Edition -YUUKA Ver.
  • Flow of products from order to delivery
  • Shipping and Delivery (For users residing in Japan)
  • Shipping and Delivery (For users residing outside of Japan)
  • Non-receipt of Physical & Digital Products
  • Checking Purchased Products
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Account

  • I want to delete my account

Others

  • Emails not received
  • In the event that an item is returned due to refusal of receipt, long-term absence, incomplete address, or other reasons
  • No response after inquiry

About Product Returns / Exchanges

  • Returns, exchanges, and cancellations
viviON-BLUE FAQ
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