FAQ

For First-Time Customers

• About viviON BLUE
• Product Prices (International)
• Product Prices (within Japan)
• The Process from Order to Delivery
• About Product Images

Account

• [bold]_I want to delete my account

Payment

• Credit Cards
• Paidy
• atone
• Other payment methods:

Order

• [bold]_Checking Purchased Products

Shipping and Delivery

• [bold]_I haven't received my item (physical)
• Regarding address changes
• Shipping and Delivery (For users residing in Japan)
• Regarding delivery dates
• Shipping and Delivery (For users residing outside of Japan)
• [bold]_I haven't received my item (digital)

Returs/exchanges/cancellations

• Cancellation Policy
• Regarding returns/exchanges
• [bold]_I was unable to accept my item on delivery

Points

• About Points
• Earning Points
• Check Your Points
• [bold]_My points haven't been added
• Using Points
• Point Validity Period

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Others

• [bold]_I haven't received an email
• [bold]_My inquiry was not answered