FAQ

About Payment

• Available Payment Methods (For Users Residing in Japan)
• Available Payment Methods (For Users Residing Outside of Japan)

Physical and Digital Products

• Flow of products from order to delivery
• Shipping and Delivery (For users residing in Japan)
• Shipping and Delivery (For users residing outside of Japan)
• Non-receipt of Physical & Digital Products
• Checking Purchased Products
• Payment status on my purchase history is stuck on "authorization complete".

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Account

• I want to delete my account

Others

• Emails not received
• Returns, exchanges, and cancellations
• In the event that an item is returned due to refusal of receipt, long-term absence, incomplete address, or other reasons
• No response after inquiry