Please note that we do not accept returns, exchanges, or cancellations at the customer's convenience, and there is no cooling off period.
We offer exchanges for products which are defective or do not match the product ordered. We will bear the shipping costs for returns.
*If we no longer have the same item in stock, we will refund your payment.
Cases in which we cannot accept returns or exchanges
- If you contact us more than 8 days after receiving the product
- If you return the product before instructed by our support team
- The product has been used
- The product has been damaged or defaced after receipt by customer
- There is damage other than to the product itself, such as damage to the box or package.
- The order itself is deemed to be in bad faith, such as in the case of purcashing with the intention to return the item
- If the item's condition does not match the reason for return
- If the wrong item is returned
- If the item is returned to any address other than the one specified by viviON Blue
- If any part of the product is missing (except in cases of missing parts at time of receipt)
- If the product, package, or accessories are not returned in the condition in which they were delivered
- If the return procedure is not completed within 14 days of receiving return instructions