*For address changes, we accept inquiries through a separate contact window. We kindly ask you to check the help page below for more details: https://help.vivionblue.com/hc/articles/33606599908249
Items in the same cart will be shipped together based on the latest estimated delivery date. For details, please refer to the help page below. ■Flow of products from order to delivery https://help.vivionblue.com/hc/en-us/articles/33606478553753
* Account deletion requests are handled through a different support channel. We kindly ask you to check the help page below. https://help.vivionblue.com/hc/articles/33606247464729
*Please note that we do not accept returns, exchanges, or cancellations due to customer convenience. For more detailed policies regarding returns and exchanges, please refer to the following: https://help.vivionblue.com/hc/articles/33607158240665
* Please input the product name based off the purchase email notification, product page, etc.
If you have already purchased the product, select “Yes”; if you have not yet purchased it, select “No”.
Please provide detailed information about the damaged parts.
Returns and exchanges are handled individually after confirming the damaged areas. [[font color="red"]]We kindly ask you to attach photos clearly showing the damaged parts.[[/font]] If the cardboard box is also damaged, please attach photos of the damaged areas as well.
* Please attach a photo of your receipt or other proof of purchase with all text clearly visible and readable.