*For address changes, we accept inquiries through a separate contact window. We kindly ask you to check the help page below for more details: https://help.vivionblue.com/hc/articles/33606599908249
* Account deletion requests are handled through a different support channel. We kindly ask you to check the help page below. https://help.vivionblue.com/hc/articles/33606247464729
*Please note that we do not accept returns, exchanges, or cancellations due to customer convenience. For more detailed policies regarding returns and exchanges, please refer to the following: https://help.vivionblue.com/hc/articles/33607158240665
Please consult the FAQ below for potential answers to your inquiry. ◆Checking Purchased Products https://help.vivionblue.com/hc/en-us/articles/33980420367769 ◆Payment status on my purchase history is stuck on "authorization complete". https://help.vivionblue.com/hc/en-us/articles/34129319491993
Currently, some payments are taking slightly longer than usual to be processed. Please allow up to 24 hours after placing your order for your payment to be confirmed. Once confirmed, you will be able to access your serial number.
*Please copy & paste the product name from the purchase email or sales page.
ゲオ店舗でご購入いただき、注文番号が無い場合には、お手数ですが「ゲオ店舗で購入のため無し」とご記入いただけますと幸いです。
*If you purchased multiple sets of points, please write them as 500, 1000, etc.
ゲオ店舗でご購入いただき、注文時にメールアドレスをご入力いただいていない場合には、お手数ですが「ゲオ店舗で購入のため無し」とご記入いただけますと幸いです。
Please provide detailed information about the damaged parts.
Returns and exchanges are handled individually after confirming the damaged areas. [[font color="red"]]We kindly ask you to attach photos clearly showing the damaged parts.[[/font]] If the cardboard box is also damaged, please attach photos of the damaged areas as well.