In the event that an item cannot be delivered due to refusal of delivery, long-term absence, or an incomplete address, and is returned to us, we will hold the item for 3 months from the time of shipment. In this case, no cancellations or refunds will be issued. Furthermore, the customer will be liable for any risks or damage to the product during the storage period.
Three months following shipment, the customer is deemed to have relinquished ownership of the item, and it will be disposed of by viviON Blue or some other action will be taken. Please note that in this case, we will not be able to cancel or refund your order.
Please contact us at info@vivionblue.com within the above period for redelivery procedures. Please note that for shipments within Japan, customers will be charged a flat rate of 1,500 yen for return shipping in addition to the 590 yen fee (880 yen for Okinawa), both of which must be paid in advance. All of the above fees are tax-inclusive.
For international orders, delivery and return shipping fees for re-delivery will vary depending on area and package size. Please contact us in advance to confirm the cost.Reshipment for overseas orders will be carried out via EMS.
If an item is returned to us again despite customer contact and redelivery, we will consider the order relinquished by the customer and, upon arrival of the return shipment, dispose of or otherwise deal with the contents.