Please contact the manufacturer, final Inc., for any inquiries regarding defects with the product.
final's product repair request page:
https://final-inc.my.site.com/mypage/s/ToiawaseList/MoshikomiPage
*To request a repair, you must register as a member on their website and provide a picture of the delivery note included with the product as proof of purchase.
*The page above is run by final Inc. As such, please understand that we cannot provide detailed information.
[How to request a repair]
- On the page above, click the button that says "公式サイトへログイン" (Login to the official site).
- Log in using your registered email and password for final, Inc.
- Enter the following information.
ブランド名 (Brand name): ag
製品名 (Product name): COTSUBU for ASMR Blue Archive Edition -YUUKA Ver. - Enter the issues with the product, then press the 修理診断 (Check if repair is possible) button.
- If repair is possible, upload your proof of purchase picture.
- Follow the instructions on the screen to complete the application.